Delivery and Returns Policy
Delivery
E-Tickets and Passes
E-tickets and passes will be emailed to your registered email address (username) and can be downloaded instantly via the Shop Orders section of the website.
For some tickets and passes this is the only delivery method available. Full delivery details of each ticket and pass is displayed when you click to buy.
Please note: not all tickets and passes have the option for e-codes and if e-code is unavailable you will have to select a preferred delivery method.
Paper Tickets
Collect in Person
You can pay online and choose to collect your tickets from a SPRA location from the next day. Collect in Person is free of charge.
Please note: location is dependent on the product and some products may only be available at certain locations. If you select Collect in Person when purchasing your products only available locations will be displayed.
All orders placed before 3pm Monday to Friday will be ready to collect the next working day.
Please note our working days are Monday - Friday.
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Order Before 3pm |
Collect from SPRA |
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Monday |
Tuesday |
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Tuesday |
Wednesday |
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Wednesday |
Thursday |
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Thursday |
Friday |
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Friday |
Monday |
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Saturday & Sunday |
Monday |
Police Scotland Internal Mail
You can choose to have your tickets sent via Police Scotland Internal Mail free of charge.
We cannot guarantee a delivery time for Police Scotland internal mail. If your order does not arrive within 21 days please email spra@sprapol.co.uk.
SPRA does not accept responsibility for orders sent through Police Scotland Internal Mail.
1st Class Royal Mail
0.70p for 1st Class Royal Mail delivery
Order by 3pm and we will post your order the next working day (orders after 3pm on Fridays will be sent out on Monday).
Royal Mail aims to deliver letters the next working day (including Saturdays) with 1st class post.
1st Class Royal Mail is not tracked and does not provide proof of delivery. SPRA is not liable for any mail that goes missing or does not reach its destination.
If your order has not arrived within 14 days, contact your local Royal Mail depot in case tickets are held there. If they confirm tickets are not there, please email us at spra@sprapol.co.uk.
Delivery times may be affected by national and local bank holidays.
SPRA Shop Products
Items purchased from the SPRA shop are available for home delivery, Police Scotland Internal Mail and collection from the Baird Street office.
Returns/Refunds
Tickets & Passes
Refunds or exchanges for e-codes, tickets and passes are only offered in exceptional circumstances, at the discretion of SPRA management. Please email spra@sprapol.co.uk.
All paper tickets and e-codes will have an expiry date of 2-12 months upon issue. Members should check the expiry date on receipt of tickets and contact SPRA within 48 hours of receipt if there is an issue.
All e-codes, tickets and passes are also subject to attraction T&Cs.
Shop Products
We regret that as the SPRA Shop at Jackton has ceased to operate, no refunds can be provided on items previously purchased.