Delivery and Returns Policy

Tickets & Passes

Email

Tickets or passes that have the option of e-code can be emailed to the email address we have for you in the ‘My Account’ section of the SPRA Website.

For some tickets and passes this is the only delivery method available. Full delivery details of each ticket and pass is displayed when you click to buy.

Please note: not all tickets and passes have the option for e-codes and if e-code is unavailable you will have to select a preferred delivery method.

48 Hour Click and Collect

You can pay online and choose to collect your tickets from a SPRA location.

Please note: location is dependent on the product and some products may only be available at certain locations. If you select 48 Hour Click and Collect when purchasing your products only available locations will be displayed.

Click and Collect delivery is free of charge.

All orders placed before 4pm Monday to Friday will be delivered and ready to collect within two working days.

All orders placed between 4pm on Friday to 4pm on Monday will be ready to collect on Wednesday.

You will receive an email from the store when your order is ready for collection.

Please note our working days are Monday - Friday.

Order Before 4pm Collect from SPRA
Monday Wednesday
Tuesday Thursday

 

Wednesday Friday
Thursday Monday
Friday Tuesday
Saturday & Sunday Wednesday

 

Police Scotland Internal Mail

You can choose to have your tickets sent via Police Scotland Internal Mail free of charge.

Order by 3pm and we will process your order the next working day (orders after 3pm on Fridays will be sent out on Tuesday).

We cannot guarantee a delivery time for Police Scotland internal mail.

SPRA does not accept responsibility for orders sent through Police Scotland Internal Mail.

Please note our working days are Monday - Friday.

 

1st Class Royal Mail

0.65p for 1st Class Royal Mail delivery*

Order by 3pm and we will post your order the next working day (orders after 3pm on Fridays will be sent out on Tuesday).

Royal Mail aims to deliver letters the next working day (including Saturdays) with 1st class post**

* 1st Class Royal Mail is not tracked and does not provide proof of delivery. SPRA is not liable for any mail that goes missing or does not reach its destination.

** Your letter aims to be delivered next working day from day of posting by SPRA. For details of when SPRA will post your tickets see above.

Please note our working days are Monday - Friday.

 

Royal Mail Signed For® 1st Class - Not Insured (coming soon!) 

£1.25 for Royal Mail Signed For® 1st Class*

Order by 3pm and we will post your order the next working day (orders after 3pm on Fridays will be sent out on Tuesday).

Royal Mail Signed For® 1st Class aims to deliver letters the next working day (including Saturdays) - and gives you the added security of proof of delivery including a signature from the receiver**

* 1st Class Royal Mail is not insured for sending valuable items. SPRA is not liable for any mail that goes missing or does not reach its destination.

** Your letter aims to be delivered next working day from day of posting by SPRA. For details of when SPRA will post your tickets see above.

Please note our working days are Monday - Friday.

 

Royal Mail Special Delivery Guaranteed® - Insured (coming soon!) 

£6.25 for Royal Mail Special Delivery Guaranteed by 1pm®

Order by 3pm and we will post your order the next working day (orders after 3pm on Fridays will be sent out on Tuesday).

Royal Mail Special Delivery Guaranteed® guarantees to deliver items before 1pm the next working day* and your tickets will be insured if they get lost.

*Your letter aims to be delivered next working day from day of posting by SPRA. For details of when SPRA will post your tickets see above.

Please note our working days are Monday - Friday.

 

SPRA Shop Products

 48 Hour Click and Collect

You can pay online and choose to collect your products or tickets from the SPRA Shop at Police Scotland College Jackton. Please note: shop products are only available to collect from SPRA Shop Jackton and cannot be collected from any of the SPRA Offices.

Click and Collect orders are free of charge.

All orders placed before 3pm Monday to Friday will be delivered and ready to collect within two working days.

All orders placed after 3pm on Friday will be delivered and ready to collect on Wednesday.

Please note our working days are Monday - Friday.

Order Before 3pm Collect from SPRA
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday
Saturday & Sunday Wednesday

 

Police Scotland Internal Mail

You can choose to have your tickets sent via Police Scotland Internal Mail free of charge.

Order by 3pm and we will process your order the next working day (orders after 3pm on Fridays will be sent out on Tuesday).

We cannot guarantee a delivery time for Police Scotland internal mail.

SPRA is not liable for orders that have went missing via Police Scotland Internal Mail.

Please note our working days are Monday - Friday.

Standard UK Delivery

Orders below £25 - £4.99

Orders £25 to £100 - £3.99

Orders £100+ - £2.99

Order by 3pm Monday - Friday and your order will be processed the next working day and delivered within 3 – 5 working days. Orders after 3pm on Fridays will be processed for delivery on Tuesday. Please note our working days are Monday - Friday.

International Delivery

Available on request at an additional cost. Email sprashop@sprapol.co.uk for more details.

 

Delivery times may be affected by national and local bank holidays. Please check website for more details

 

Returns

Tickets & Passes

Refunds or exchanges for e-codes, tickets and passes are not made in any circumstances.

All expiry dates are clearly advertised on the SPRA website and members should ensure they are used within this time frame.

 All e-codes, tickets and passes are also subject to attraction T&Cs.

Shop Products

Orders purchased online can be returned to the SPRA Shop Jackton for a refund or exchange within 28 days of purchase. Please note: we do not refund postage charges.

You must email shop@sprapol.co.uk with your order no. and details regarding the return. The customer will be responsible for any postage costs incurred for the return.

In-store purchases can be returned for an exchange within 28 days of purchase. Proof of purchase must be provided when returned. If you would like to return in-store purchases by post please email shop@sprapol.co.uk beforehand. 

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

Returns which are deemed faulty will have to be sent back to suppliers for inspection and proof of purchase is required. We will notify you of the outcome as soon as possible. Goods deemed faulty will be eligible for a full refund via the original payment method if returned within 30 days of purchase or, if available, exchanged up to 6-months after purchase.